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Cancellation and Refund Policy

We value your business and ask that you respect our scheduling policies. Please notify us at least 48 hours in advance of any cancellation.

  • Cancellations made 48 hours or less in advance: You will receive a 50% refund.

  • Cancellations made within 24 hours of the scheduled appointment: No refunds will be issued. The full amount paid will be forfeited to cover the reserved time slot.

Contact our experts

call +1 262-510-0341
 

How to prepare for your visit

A woman lying on her back on a medical scanner bed, preparing for an MRI scan.

DexaFit Body Scan

  • Limit activity before your scan (no exercise please!)

  • Do NOT come in dehydrated

  • Please fast for at least two hours prior to your scan

  • Please wear workout clothes without any metal

  • You will be asked to empty your pockets and remove any significant amounts of metal (watch, belt, glasses, jewelry, etc.)

  • Small buttons or zippers that cannot be removed from clothing are fine

  • Please wear socks!

  • Do not have any gastrointestinal contrast, barium or other contrast medium, or radionuclides within 48 hours of your appointment.

A woman running on a treadmill while wearing a face mask with a hose connected to a machine, inside a gym.

VO2 Max Fitness Test

  • You must fast a minimum of three hours before your test (only drink water)

  • Get adequate sleep the night before

  • Limit your activity before your visit (no exercise)

  • Refrain from taking any caffeine or stimulants the day of your test

  • Wear (or bring) workout clothes and athletic shoes

  • This test is done on a treadmill or bike (10-15 minutes at the most)

A woman lying on a reclined medical chair connected to a testing device with a monitor. She is wearing a face mask connected to a medical device, in a clinical setting with a small side table and a wall chart.

RMR Metabolism Test

  • You must FAST for a minimum of five hours (only drink water)

  • Limit your activity before your visit (no exercise)

  • Get adequate sleep the night before (test is ideally performed in the morning)

  • Refrain from taking any caffeine or stimulants the day of your test and avoid alcohol within 12 hours of it

  • Wear comfortable clothing. If you're scheduled for a VO2 test, you will need workout shoes and clothes

  • Workout, casual, or even business clothes are all acceptable, as you will just be relaxing in a chair.